Overview
HawksNest Group LLC is committed to providing seamless software leasing services, customer support, and backend support to our valued vendor. Our fulfillment policy outlines the procedures for transactions, dispute resolution, and customer privacy to ensure a smooth and transparent experience.
Transaction Processing:
- Primary Method: Transactions are typically processed through Automated Clearing House (ACH) payments.Primary Method: Transactions are typically processed through Automated Clearing House (ACH) payments.
- Alternative Method: We also accept payments via credit card through Stripe for added convenience.
Dispute Resolution:
- Direct Contact: In the rare event of a dispute, vendors are encouraged to contact us directly to resolve the issue. You can reach us at our office number (919) 579-2396 or via email at info@hawksnestgroup.com.
- Resolution Process: Our team will work diligently to address and resolve any concerns. If the issue cannot be satisfactorily resolved, we will issue a full refund to our customers.
Customer Privacy:
- Data Protection: We take pride in maintaining the privacy and confidentiality of our customers. HawksNest Group LLC does not share any customer information with third parties.
Office Hours and Location:
- Office Hours: Our office is open Monday to Friday, from 9:00 AM to 6:00 PM EST.
- Location: We are located at 1512 Garner Rd., Building A, Raleigh, NC 27610.
At HawksNest Group LLC, we are dedicated to providing exceptional service and support to our vendors. Your satisfaction is our priority, and we strive to ensure a positive and hassle-free experience in every interaction.